Design draft — not ready to publish. Confirm the highlighted return conditions, costs, and refund timing before publication. The request process below is proposed wording for review.
HERE TO HELP
Return Policy
Need help with a return? Find the next steps and get in touch with the Nookgood team.
Return eligibility
Nookgood offers a 30-day return window for eligible items. Contact us if you would like help checking whether your item qualifies for a return.
To confirm: When the 30-day window begins, the required condition of returned items, proof of purchase, and any excluded items.
How to start a return
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Get in touch
Use our Contact Us form or email support@nookgood.com. Include your order number, the email used at checkout, and the item you would like to return.
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Tell us how we can help
Describe the reason for your request. If there is a problem with the item, clear photos can help explain what happened.
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Check the return instructions
Ask our team to confirm the return address, shipping arrangements, and next steps before sending your package.
Problems with an item
If an item arrives damaged, appears faulty, or is different from what you ordered, contact us with your order number and a description of the issue so we can help with the next steps.
To confirm: The available resolution options for damaged, faulty, or incorrect items, including related shipping costs.
Return shipping
Please check the applicable return shipping arrangements with our team before posting an item back.
To confirm: Who pays return shipping, whether a return label is provided, whether original delivery charges are refundable, and whether any return fees apply.
Refunds
For a question about a return or refund, contact us with your order number and any return tracking details you have.
To confirm: When a refund is approved, the refund method, how many days processing takes, and any additional payment-provider posting time.
Let’s help with your return.
Have your order number ready so we can find your purchase and understand your request.